Information on this page is for Australian residents

9 months full time or longer for part time
Delivery mode: 
Face to Face

Applications due 30 November 2018


Gain basic skills and knowledge to work in IT client support with a Certificate IV in Information Technology at Victoria Polytechnic.

This course will provide you with practical training in a range of information and communication technology (ICT) disciplines.

You’ll learn in our state-of-the-art computer labs to gain technical skills in:

  • networking
  • web design and development
  • database development
  • digital media technologies
  • programming.

You will also gain an understanding of how to work safely and ethically in a sustainable work environment. When you graduate, you’ll have the confidence and ability to work in a range of ICT support roles, or to go on to further study.

Award winning learning model
This course is delivered through Victoria Polytechnic’s award winning Blended Learning model that combines face-to-face workshops with flexible, user-friendly eLearning activities. 

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[Supp. Desc. Info] ICT40115 - Certificate IV in Information Technology


Obtain skills and knowledge to work in IT client support with Victoria Polytechnic's Certificate IV in Information Technology.

Careers in information and communications technology (ICT)

Australia’s information and communications technology (ICT) industry is a dynamic and rapidly growing market. Most industries increasingly rely on technology and require employees with strong ICT skills. Studying information technology with Victoria Polytechnic can help get your foot in the door.

You’ll graduate with the practical and technical skills required to gain employment in ICT technical support roles. You’ll be particularly well-placed to support small to medium enterprises that require broader rather than specialised ICT support. Employment for ICT support technicians is expected to grow strongly over the next five years (JobOutlook).

Our graduates gain employment in a range of roles in the IT industry and across other sectors including:

  • government
  • banking/finance
  • retail
  • education
  • healthcare
  • logistics
  • manufacturing
  • media.

Potential job titles include:

  • ICT support technician
  • computer technician
  • IT customer support
  • IT helpdesk officer
  • information systems operator
  • PC support
  • systems administrator
  • systems support.

Course structure

To be awarded ICT40115 Certificate IV in Information Technology, a student must complete a total of twenty (20) units of competency, consisting of:

  • five (5) core units, and;

  • fifteen (15) elective units, consisting of:

  • up to fifteen (15) units from the specialist elective groups listed in the ICT40115 Certificate IV in Information Technology qualification, with a maximum of five (5) units from any one group:

  • Group A Networking;

  • Group B Programming;

  • Group C IT support;

  • Group D Web design and development;

  • Group E Digital games;

  • Group F Digital media technologies;

  • Group G Project management, and;

  • up to five (5) units from elsewhere in the ICT Information and Communications Technology Training Package or any other training package or accredited course at Certificate IV or Diploma level.


The elective units chosen must be relevant to the work outcome and meet local industry needs as well as be approved by Victoria Polytechnic.

Core units

Electives units

Group A - Networking

Group B - Programming

Group C - ICT support

Group D - Web design and development

Group E - Digital games

Victoria Polytechnic do not currently offer units from this grouping. Prospective students are invited to contact Victoria Polytechnic to discuss electives from this group.

Group F - Digital media technologies

Group G - Project management

Imported units

Recognition of Prior Learning and/or Credit Transfers

Previous completion of units at Victoria Polytechnic or any other Registered Training Organisation and/or previous attainment of skills and knowledge may be credited towards this course. Units must satisfy the completion rules of the training package and be assessed as appropriate by Victoria Polytechnic.

This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technologies and to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.  Persons working at this level apply a wide range of knowledge and skills in basic networking, IT support, database development, programming and web development support; working safely and ethically in a sustainable work environment.

What's a unit?

A unit or 'subject' is the actual class you'll attend in the process of completing a course.

Most courses have a mixture of compulsory 'core' units that you need to take, and optional \'elective\' units that you can choose to take based on your area of interest, expertise or experience.

Fees & scholarships

Fee type: VET

The amount you pay for your course depends on whether you’re offered a government subsidised place or a full-fee paying place.

If you enrol in a:

  • Government subsidised place, you’ll pay a VET tuition fee and may be required to pay a Student Services and Amenities Fee and course materials contribution.
  • full-fee paying place, you’ll pay the full-fee tuition rate (which includes Student Services and Amenities Fee and any material fees).

Calculate your course fees.

Find out:

Scholarships & assistance

Apply for a scholarship to help with your study costs.

We can help with fee assistance and advice.

Admission & pathways

Meeting the minimum admission requirements does not guarantee you entry into this course.

Some courses receive more applications than the number of places available. In this situation we will also assess your education, work and other relevant experience.

If you do not meet the minimum requirements you may be eligible for one of our special admission programs. We also encourage you to explore our study pathways to help you reach your goal.

Prior to enrolment, all applicants will be required to complete a literacy and numeracy assessment to assist with determining eligibility and to identify learning support needs.

There are many ways you can start your education journey at VU. Pathways offer an easy transition between courses at different levels, so that you can start with a certificate and progress right through to postgraduate study.

Find out more about pathways and credits.

You may be able to complete your qualification sooner through formal recognition of your existing skills. This is known as Recognition of Prior Learning (RPL).

To receive RPL, we assess your previous work, education and life experiences against recognised qualifications. Applications for RPL can be made prior to enrolling.

Call us on 1300 TAFE VP (1300 823 387) to discuss RPL options with the course manager.

How to apply for this course

Prior to enrolment, all applicants will be required to complete a literacy and numeracy assessment to assist with determining eligibility and to identify learning support needs.

Before you apply, consider whether you also wish to apply for:

When you're ready:

You will need to create an account (or use your existing VU one).

Direct applications due 30 November 2018.

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Please note that if changes to this course occur, VU will notify students as soon as possible.

At Victoria University, we aim to display accurate and complete course information online. However, we are unable to guarantee that every course change is currently displayed. You may contact the University directly on +61 3 9919 6100 to confirm the most up-to-date course fees, pathways and credit transfer, recognition of prior learning, admission and enrolment procedures, examinations and services available to our students.