ICTICT202 - Work and communicate effectively in an ICT environment

Unit code: ICTICT202 | Study level: TAFE

Credit points

N/A

Location

Footscray Nicholson

Industry

St Albans

Sunshine

Werribee

Prerequisites

N/A

Overview

This unit describes the skills and knowledge required to work and communicate effectively within organisational policies and governance arrangements, using information and communications technology (ICT) systems, equipment and software. It applies to individuals who may work under supervision with responsibility to support others within a small office environment.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

gather information about the organisation and incorporate in communications;
process internal and external requests according to organisational policies and requirements, and;
respond promptly to client enquiries and requests from colleagues.

Students will also be expected to demonstrate the following knowledge:

describe current industry accepted hardware and software, including: features and capabilities; product directions;
outline the operational environment;
outline the organisational policies and procedures that cover: code of conduct; mission statement; routine work processes; systems, management structure and governance arrangements;
outline the principles of equal employment opportunity (EEO) and anti-discrimination, and;
explain the role and positioning of information and communications technology (ICT) within the overall business objectives of the organisation.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.