CUAFOH511 - Manage front of house services

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Unit code: CUAFOH511 | Study level: TAFE
Credit points
N/A
Location
Footscray Nicholson
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to manage front of house services at venues during performances or events.Individuals who apply these skills are expected to display a high level of initiative, judgement and responsibility as they coordinate the set-up of venues prior to performances and manage on-site customer service.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • manage the following front of house services on at least two occasions:
  • all aspects of preparing a venue
  • briefing and supervising staff
  • interacting with patrons
  • monitoring front of house services during opening
  • closing a venue
  • resolve problems that typically arise in the context of managing front of house services
  • review performance of venue and front of house service and implement any improvements identified
  • work cooperatively with others.
    Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

Students will also be expected to demonstrate the following knowledge:

  • key issues and challenges that typically arise in the context of managing front of house services
  • operational procedures for the following front of house services:
  • box office
  • cloakroom
  • food and beverage outlets
  • merchandising store or stand
  • workplace policies and procedures in relation to:
  • emergency evacuation
  • incident reporting
  • refunds and exchanges
  • staff reporting mechanisms
  • venue opening and closing
  • appropriate communication techniques and language, including interaction with cross-cultural groups and people with disabilities.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Diploma of Event Management
SIT50322 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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