SITXCCS017 - Use a computerised booking system

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Unit code: SITXCCS017 | Study level: TAFE
Credit points
N/A
Location
Footscray Nicholson
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to use a computerised booking system to create bookings for products and services. The unit covers the computer skills required to use booking functions and system capabilities and not the related sales skills which are found in other units.The unit applies to frontline sales and operations personnel in any type of business that takes bookings for products or services, and who operate with some level of independence and under limited supervision.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • operate a computerised booking system to create and administer at least five product or service bookings, including:
  • accessing and providing product or service information
  • communicating with colleagues
  • checking availability of a product or service
  • booking a product or service for a customer
  • updating a customer booking
  • complete above activities within commercial time constraints and deadlines determined by the customer or the organisation.

Students will also be expected to demonstrate the following knowledge:

  • role of computerised booking systems
  • types of computerised booking systems:
  • organisation-specific computerised booking system
  • industry-wide systems used when booking supplier services
  • types of products and services for which bookings are made by the organisation
  • customer types for whom bookings are made
  • features of computerised booking systems:
  • sales, operational and accounting functions that can be controlled by the system
  • system codes for and requirements to enter and exit a system
  • operational jargon and entries
  • mandatory fields
  • specific formatted entries
  • system requirements for:
    confirming, storing and retrieving reservations or operational data
    amending and cancelling bookings
    sending and receiving messages
  • reports required for product or service bookings updates and amendments made through computerised booking systems:
  • adding additional customers
  • cancelling a booking
  • adding or deleting products or services
  • changing customer names
  • entering payment details
  • accounting processes for which computerised booking systems are used.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Advanced Diploma of Hospitality Management
SIT60322 | Advanced diploma | Duration:
Diploma of Event Management
SIT50322 | Diploma | Duration:
Diploma of Hospitality Management
SIT50422 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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